Last Updated: [Insert Date]

Welcome to Metolius Shop! We’re climbers just like you, dedicated to providing high-quality climbing gear that helps you conquer new heights. These Terms and Conditions outline the rules and responsibilities for using our website and purchasing our products. By accessing our site or making a purchase, you agree to these terms.

1. User Responsibilities

1.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You’re responsible for maintaining the confidentiality of your account credentials.

1.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Submit false or misleading information

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe all climbing gear on our site, including:

  • Approach Shoes
  • Climbing Accessories
  • Climbing Harnesses
  • Climbing Ropes
  • Runners & Slings
  • Climbing Shoes

However, colors may vary slightly due to monitor settings, and we reserve the right to update product information without notice.

2.2 Safety Notice

Climbing is an inherently dangerous activity. Proper use of equipment is essential for safety. You are responsible for:

  • Inspecting all gear before use
  • Following manufacturer instructions
  • Using equipment within its rated capacity
  • Retiring gear when it shows signs of wear

3. Orders and Payments

3.1 Order Process

When you place an order:

  1. You’ll receive an order confirmation email
  2. We process orders within 1-2 business days (excluding weekends/holidays)
  3. You’ll receive tracking information when your order ships

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

3.3 Pricing and Taxes

All prices are in USD. You’re responsible for any customs duties, taxes, or fees imposed by your country.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50 – 15-25 business days after shipment

4.2 Shipping Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on customs processing.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of receiving your order for:

  • Unworn, unwashed climbing gear
  • Items with original tags and packaging
  • Products in resalable condition

Safety Notice: For safety reasons, we cannot accept returns on:

  • Climbing ropes
  • Runners & slings
  • Any climbing accessories that show signs of use

These items are final sale.

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for our return authorization (RAN)
  3. Ship items to: Metolius Shop Returns, 3148 Tenmile Road, Boston, US 02110

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws. You may not use our content without express written permission.

7. Liability Limitations

To the fullest extent permitted by law, Metolius Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions
  • Any other matter relating to our products or services

8. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the updated terms.

9. Contact Us

Our climber-run customer service team is here to help:

  • Email: [email protected]
  • Phone: +1 (617) 555-ROCK
  • Hours: Monday-Friday 9am-5pm EST
  • Address: 3148 Tenmile Road, Boston, US 02110

Remember, we’re climbers too – we understand the importance of gear that fits and performs perfectly. We’re committed to making your experience with Metolius Shop as smooth as a well-protected climb.