Privacy Policy

Last Updated: [Insert Date]

At Metolius Shop (“we”, “us”, or “our”), we approach your privacy with the same care we take when securing a climbing route. This Privacy Policy explains how we collect, use, and protect your personal information when you visit climbshoes.com or purchase our climbing gear.

1. Information We Collect

We collect information to provide better service to all our climbers:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details (processed securely through our payment partners).
• Account Information: If you create an account, we store your login credentials and preferences to speed up future purchases.
• Technical Data: Like most websites, we automatically collect IP addresses, browser type, and device information to improve our service.
• Usage Data: We track which climbing products you view to help us optimize our gear selection and recommendations.

2. How We Use Your Information

Your data helps us provide the frictionless experience climbers deserve:

• Process your orders for climbing gear efficiently
• Provide customer support from our team of actual climbers
• Improve our website and product offerings
• Send important service updates (order confirmations, shipping notifications)
• With your consent, send climbing-related offers and news
• Prevent fraud and enhance security

3. Data Sharing & Disclosure

We treat your data like we treat our climbing partners – with respect and only when necessary:

• Service Providers: We share data with payment processors, shipping carriers, and IT services strictly to fulfill your orders.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• Business Transfers: In case of merger or acquisition, customer data may be transferred to the new owners.
• Never with Third-Party Marketers: We don’t sell your data to advertisers.

4. International Data Transfers

As we serve climbers worldwide (except certain remote areas), your data may be processed outside your home country. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We secure your data like we secure our climbing anchors:

• SSL encryption for all data transmissions
• Regular security audits of our systems
• Limited access to personal data within our organization
• PCI-DSS compliant payment processing

6. Your Rights

You have control over your data:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request removal of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the shopping cart and checkout process
• Performance Cookies: Help us improve our website
• Marketing Cookies: Used with your consent to show relevant climbing gear ads

You can manage cookie preferences in your browser settings.

8. Children’s Privacy

Our website is not designed for climbers under 16. We don’t knowingly collect data from children without parental consent.

9. Policy Updates

We may update this policy as our business evolves. Significant changes will be communicated to active customers.