FAQ

We cater to climbers of all levels who value speed, reliability, and quality gear. Whether you’re a weekend warrior needing quick delivery for an upcoming trip or a seasoned climber stocking up on essentials, we’ve optimized our service for your adventurous lifestyle.

Our Boston-based team are climbers first, which means we understand the urgency when you need gear. We combine East Coast efficiency with global shipping expertise to deliver climbing equipment faster than typical outdoor retailers.

We focus on essential climbing equipment including:

• Approach Shoes
• Climbing Shoes
• Harnesses
• Ropes, Runners & Slings
• Climbing Accessories

Our curated selection emphasizes reliable, performance-driven gear.

Climbing shoes typically fit tighter than regular shoes. We recommend:

• Street shoe size for beginners
• 1/2 to 1 full size down for performance fit
• Checking brand-specific sizing charts

Remember, leather shoes stretch about half a size with use. When in doubt, email our gear experts with your usual shoe sizes.

Processing: 1-2 business days
Standard Shipping: 10-15 days after dispatch via DHL/FedEx ($12.95 flat rate)
Free Shipping: 15-25 days after dispatch via EMS (orders over $50)

Yes! We ship globally except some remote areas in Asia and other regions. Our system will automatically notify you during checkout if we can’t ship to your location.

Absolutely! Standard shipping includes full tracking from dispatch to delivery. Free shipping offers basic tracking. You’ll receive tracking information via email once your order ships.

We offer a 15-day return window from the date of delivery. Items must be unused with original tags/packaging. To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. Our gear team will provide return instructions

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

No! We offer guest checkout for speedy ordering. However, creating an account lets you track order history and save shipping information for faster future purchases.